FAQ

SERVING AND CARE INSTRUCTIONS

 

HOW DO I STORE MY CUPCAKES OVERNIGHT?

Please wrap the entire box in plastic wrap and keep at room temperature (Do NOT refrigerate).

 

HOW LONG WILL MY CUPCAKE LAST?

Because we bake without preservatives, we suggest enjoying your cupcakes the day they are purchased or the following day (stored overnight at room temperature).

 

HOW MANY PEOPLE DO YOUR CAKES SERVE?

• 6” round – 6-12
• 9” round – 12-20
• Quarter sheet – 20-30

 


PRODUCT

 

ARE ANY OF YOUR PRODUCTS GLUTEN-FREE?

We have 4 items made without flour: our vanilla pudding, flourless peanut butter cookie, flourless oatmeal raisin cookie & flourless chocolate cupcakes. There is gluten present in the bakery and other products, and we do share equipment among all products.

 

ARE ANY OF YOUR PRODUCTS DAIRY-FREE?

Yes, our flourless peanut butter cookies.

 

DO YOUR PRODUCTS CONTAIN NUTS?

Some of our products contain peanuts, peanut butter, walnuts and/or pecans, and we do share baking equipment amongst all products.

 

DO YOU HAVE ANY SUGAR-FREE PRODUCTS?

At this time we do not have any sugar-free baked goods.


 

ORDERING & CUSTOMIZATION

 

HOW FAR IN ADVANCE SHOULD I ORDER?

We can usually guarantee an order if placed within 72 hours of pick-up. However, in order to fully guarantee you will receive the cake you wish, we accept orders up to 6 months in advance.

 

DO YOU DELIVER?

Yes, we deliver locally. Delivery fees vary depending upon distance from the bakery. Please call the bakery nearest you for a delivery quote.

 

DO YOU SHIP?

We currently do not offer nationwide shipping. Please check back with us for shipping updates.

 

DO YOU DO CUSTOM CUPCAKE OR CAKE DESIGNS?

Yes, we specialize in custom hand drawn designs. Design pricing varies greatly depending upon complexity and the cake artist’s design time. Please email or call the bakery nearest you and ask to speak with a Celebration Specialist regarding a custom order. They will be happy to provide a quote.

Click here to contact your local bakery Celebration Specialist.

 

DO YOU DO CUSTOM SHAPED CAKES?

Yes, SusieCakes can create 2-dimensional cut-out cakes in most any shapes. We also offer 3-dimensional Cupcake Cakes, Barbie Cakes, Gift Box cakes, and Baby Block cakes.

Click here for custom cake images.


 

EVENTS

 

DO YOU HAVE CUPCAKE STANDS?

Our three-tiered cupcake stands are available for $50 each (plus tax). If you return the stand following your event you will be refunded $35. Each stand displays 30-36 regular sized cupcakes or 6-8 dozen miniature cupcakes.

 

DO YOU OFFER WEDDING TASTINGS?

Yes, please call the bakery nearest you and ask to speak to the Celebration Specialist for a personalized appointment.