FAQ
SERVING AND CARE INSTRUCTIONS
HOW DO I STORE MY CUPCAKES OVERNIGHT?
Please wrap the entire box in plastic wrap and keep at room temperature (Do NOT refrigerate).
HOW LONG WILL MY CUPCAKE LAST?
Because we bake without preservatives, we suggest enjoying your cupcakes the day they are purchased or the following day (stored overnight at room temperature).
HOW MANY PEOPLE DO YOUR CAKES SERVE?
• 4” smash cake – 1-2
• 6” round – 6-12
• 9” round – 12-20
• Quarter sheet – 20-30
PRODUCT
ARE ANY OF YOUR PRODUCTS GLUTEN-FREE?
We have 4 items made without flour: our vanilla pudding, flourless peanut butter cookie, Susie’s nutty & flourless chocolate cupcakes. There is gluten present in the bakery and other products, and we do share equipment among all products.
ARE ANY OF YOUR PRODUCTS DAIRY-FREE?
Not at this time.
ARE ANY OF YOUR PRODUCTS MADE WITHOUT EGGS?
Not at this time.
DO YOUR PRODUCTS CONTAIN NUTS?
Some of our products contain peanuts, peanut butter and/or pecans, and we do share baking equipment amongst all products.
DO YOU HAVE ANY SUGAR-FREE PRODUCTS?
At this time we do not have any sugar-free baked goods.
DO YOU HAVE NUTRITIONAL INFORMATION?
We have always baked entirely from scratch, using only the freshest and finest real ingredients – butter, eggs, sugar, flour, premium chocolate – which all have a higher caloric content than those made with artificial flavorings, sweeteners and preservatives (which we’d never use!). We are fully committed to not sacrificing size, flavor, or quality ingredients to simply reduce caloric count and are proud to provide only the best tasting products for your special celebrations!
Click here for Nutritional Information.
ORDERING & CUSTOMIZATION
HOW FAR IN ADVANCE SHOULD I ORDER?
We can usually guarantee a custom order if placed 72 hours in advance of pick-up. However, in order to fully guarantee you will receive the cake you wish, we accept orders up to 6 months in advance. Custom orders with less than 72 hours notice will be assessed Susie’s Swift Service Fee. Please contact the bakery location directly for details.
DO YOU DELIVER?
Yes, we deliver locally. Delivery fees vary depending upon distance from the bakery. Please call the bakery nearest you for a delivery quote.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, Discover, American Express, Apple Pay, and Google Pay. We provide only cashless transactions at this time.
DO YOU SHIP?
We currently do not offer nationwide shipping. Please check back with us for shipping updates.
DO YOU DO CUSTOM CUPCAKE OR CAKE DESIGNS?
We currently do not offer custom cupcakes or cakes.
DO YOU DO CUSTOM SHAPED CAKES?
We currently do not offer custom shaped cakes.
WHAT IS THE HEALTHY TEAM CHARGE?
A charge is added to all checks to help offer healthcare to our full-time team members. Our team can remove this charge at your request.
EVENTS
DO YOU OFFER WEDDING TASTINGS?
Yes, please email the bakery nearest you to book a tasting and consultation.
