Please wrap the entire box in plastic wrap and keep at room temperature (Do NOT refrigerate).
Please wrap the entire box in plastic wrap and keep at room temperature (Do NOT refrigerate).
Because we bake without preservatives, we suggest enjoying your cupcakes the day they are purchased or the following day (stored overnight at room temperature).
This will depend on how you slice it but please refer to our guide below!
Buttercream cakes can be stored at room temperature. Cream cheese cakes should be refrigerated until four hours prior to serving.
All specialty cakes have a 3-4 day shelf life, whipped cream cakes have 2-3.
Check out this page here for all the details on your shipped cake including how to defrost it and serve it so it's at optimal freshness.
We have 4 items made without flour: our vanilla pudding, flourless peanut butter cookie, Susie’s nutty & flourless chocolate cupcakes. Many of these items are seasonal. There is gluten present in the bakery and other products, and we do share equipment among all products.
Not at this time.
At this time we do not have any sugar-free baked goods.
We have always baked entirely from scratch, using only the freshest and finest real ingredients – butter, eggs, sugar, flour, premium chocolate – which all have a higher caloric content than those made with artificial flavorings, sweeteners and preservatives (which we’d never use!). We are fully committed to not sacrificing size, flavor, or quality ingredients to simply reduce caloric count and are proud to provide only the best tasting products for your special celebrations!
Click here for Nutritional Information.
The most popular cake is Susie's signature Vanilla Celebration Cake. 6-layers of vanilla cake baked with colorful sugar confetti, filled & frosted with the signature retro-blue buttercream vanilla frosting.
Susiecakes is an old-fashioned bakery; we make our buttercream from scratch using real butter. Our buttercream frosting is found on cakes like our Vanilla Celebration Cake and Old-Fashioned Chocolate Cake. We also use a traditional cream cheese frosting on cakes like our Carrot Cake & Southern Red Velvet Cake.
YES! SusieCakes sells smash cake that are 4 inches. Smash cakes require a 24-hour notice and can be ordered online.
Before Covid you could find more items on our everyday menu, however, due to staffing shortages we had to (unfortuantely) remove some items from the menu to help streamline production. We have brought back some of these favorites for pop ups and seasonal offerings, and hope to one day return to the robust menu that we once offered. We appreciate your understanding and if there is anything you REALLY want to bring back just let Susie know and we will see if we can add it as a pop up soon! (Susie@susiecakes.com)
We can usually guarantee most orders same day, however we have several products that require a 24-hour notice. In order to fully guarantee you get the cake you want, we accept orders up to 6 months in advance. Please contact the bakery location directly for details.
If you are ordering for shipping, keep in mind we ship Monday through Thursday for next day air and you can schedule up to 3 months in advance. You can order a cake to be shipped next day when you do so before 9pm ET/6pm PT.
Yes, we deliver locally (typically within a 5-10 mile radius of our bakeries).
At most locations you can place same day orders up until 5pm on most days of the year, however, we recommend ordering in advance of major holidays because sometimes same-day orders are not available at those times. In addition, not all products are available for same-day orders.
We currently ship select cakes to the continental United States (sorry Hawaii and Alaska!). Check out our cakes for shipment here and place your order online!
Our Celebration Specialist may be able to work with you on something custom, depending on what you want. Check out our latest cake decoration options here and contact us so we can work with you!
We accept Visa, Mastercard, Discover, American Express, Apple Pay, and Google Pay for local orders. Shipped orders accept all major credit cards.
The easiest way to place a bulk order may be through one of our team members at our Susie Support Center. Please contact us HERE and we will reach out to discuss and place the order for you.
We have a whole page dedicated to all your shipping questions located here. Please check out this page to get answers on everything from what SusieCakes ships, to when and how!
Please contact us here to make any changes to your order. We will do our best to accommodate any changes, however, if the product has already been prepared, shipped and/or delivered we may not be able to accommodate your request.
For local orders delivered or picked up from our bakeries our policy states to contact us 72 hours prior to the delivery or pickup date.
For national shipment orders, you must contact us 24 hours prior to the shipment date (for example, if you requested a Wednesday arrival of your cake we would be shipping it out on Tuesday and would therefore need to know about the cancellation by 5pm on Monday). If you would like to cancel please contact us with your order number, name, phone number so we can assist you. Orders cancelled with less than 24 hours' notice may be eligible for a store credit.here for more information on nationally shipped cakes. your shipped cake including how to defrost it and serve it so it's at optimal freshness.
Please contact us here to make any changes to your order. If the change is for a same day order we suggest calling the local bakery and we will do our best to accommodate the request but changes on same day requests may not be possible.
At SusieCakes®, we create more meaningful connections by elevating milestones and turning everyday occasions into unforgettable memories; and we do this by baking the best-tasting timeless versions of your most loved desserts.
We know how important those moments are and we feel privileged to be a part of these special times, which is why we guarantee the quality of our desserts upon delivery. This guarantee ensures the dessert should look beautiful (no smashed cakes on Susie’s watch!) and taste amazing (delicious and moist), as long as the serving directions are followed.
We are here to make certain that you and your recipients are 100% satisfied. If a cake, cupcake or cookie we've sent does not live up to these high standards, please contact us
The most popular wedding cake flavors for 2023 are Vanilla Confetti & Marble.
Our wedding cake prices vary. Please email weddings@SusieCakes.com with specific information to inquire about pricing.
Yes! Gift cards can be purchased or redeemed for local delivery, pickup or in store orders (not national shipping orders yet, sorry!). You can purchase gift cards HERE.
From time to time we love to partner with brands that share our mission to connect through celebration so if you are one of those brands we would love to hear from you at email@example.com.
SusieCakes does not franchise.
Susan Sarich founded SusieCakes in 2006 and remains the company CEO. To read more about Susan please visit this page HERE.
We plan to open in fall 2022 in Austin, TX.
SusieCakes was founded in 2006 by Susan Sarich. The first location opened in Brentwood, CA and today there are over 25 bakeries throughout CA & TX and the company started shipping select cakes nationally in 2022.
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
You can file a claim here: https://claims.route.com/
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes.
In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection
Marked As Delivered (Stolen)
Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
Please note, some order issues may require a police report to be filed
Stuck In Transit (Lost)
For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here; https://merchants.help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies