A note from susie
Shipping a cake requires a lot of attention to detail to ensure it arrives fresh and looks great! That’s why we have spent the past few years perfecting the shipping process. With over 25 bakeries throughout California and Texas, the #1 question I receive is: "When will you start to ship your products?" We are now thrilled to share that day has come! Please read below for a detailed overview of the process and to answer any questions you may have!
Step 1
First, your cake is made to order and then promptly frozen to lock in freshness. We then use our custom designed food safe wrap liner to protect the cake followed by shrink wrapping the cake to keep it super fresh.
Step 2:
Next, we pack it with a custom designed inner cake box surrounded by decorative crinkle paper and we wrap the box in twine so the presentation of the gift looks amazing, including a hand written card.
Step 3
We then place the cake box into a custom fitted (and insulated!) branded shipping box and dry ice is added to keep the cake cool. Storage/serving instructions are also added to the box. UPS then picks up the box to get it to you the next day!
Step 4
Your box will arrive on your doorstep. Handle the dry ice with care (using something such as oven mitts), place the wrapped cake in the refrigerator and follow the storage/serving instructions. Enjoy!
frequently asked questions
Shipping Questions
Shipping a cake requires a lot of attention to detail to ensure it arrives fresh and looks great! First, your cake is made to order and then promptly frozen to lock in freshness. We then use our custom designed food safe wrap liner to protect the cake followed by shrink wrapping the cake to keep it super fresh. After, we pack it with a custom designed inner cake box surrounded by decorative crinkle paper and we wrap the box in twine so the presentation of the gift looks amazing. We then place the cake box into a custom fitted (and insulated!) branded shipping box and dry ice is added to keep the cake nice and cool. Storage/serving instructions are also added to the box along with a handwritten card if that option is selected.
Our packaging is 100% recyclable. Insulation boxes can be placed in recycle bin.
Use oven mitts when touching dry ice. Do NOT use bare hands. Place the dry ice in a well-ventilated area (e.g. kitchen sink) away from kids and pets at room temperature to discard.
Yes of course! While UPS does not deliver to P.O. Boxes, MOST college mail systems are not technically considered P.O. Boxes. Just be sure to verify the accurate guidelines and address format with the university. Also, keep in mind that the cake will need to defrost in a refrigerator.
We ship nationwide excluding AK and HI. If you are in California or Dallas we suggest ordering from our local bakeries here. for a wider selection of items to have delivered or to pick-up from our 25+ bakeries.
Please send us a message here to make any changes to your order. We will do our best to accommodate any changes, however, if the product has already been prepared or shipped we may not be able to accommodate your request. For national shipment orders, you must contact us 48 hours prior to the shipment date (for example, if you requested a Wednesday arrival of your cake we would be shipping it out on Tuesday which means we would need to know about any changes by 5pm on Sunday). If you would like to request a change please contact us with your order number, name, phone number so we can assist you.
Please send us a message here to cancel your order. We will do our best to accommodate any changes, however, if the product has already been prepared or shipped we may not be able to accommodate your request. For national shipment orders, you must contact us 48 hours prior to the shipment date (for example, if you requested a Wednesday arrival of your cake we would be shipping it out on Tuesday which means we would need to know about any changes by 5pm on Sunday). If you would like to request a change please contact us with your order number, name, phone number so we can assist you.
Please check your email for your order confirmation which will contain your tracking information. If you can't find that please reach out to us and contact us here.
Yes! We will include instructions in the box on how to store and serve!
At this time we are unable to contact your recipient prior to the shipment of the product. We suggest you select a date that you know they will be home since this is a perishable product. We are not responsible for packages delivered on time that are not taken care of properly (i.e. leaving it outside for days).
Yes, we do. If for any reason you are not happy we ask that you reach out to us so we can make it right. To read more about our guarantee click here.
Your cake is made to order and then promptly frozen to lock in freshness. The cake will ship frozen with dry ice and may partially thaw during shipment. Upon receipt please refrigerate if you are planning to consume within the next 24 hours, or freeze if you'll be saving the cake for a later day. Detailed storage and serving instructions will be included with the cake.
No, there will not be a receipt since we know most of the cakes we ship are gifts!
If you live within our standard delivery radius (which is typically 5 miles from a bakery), or you don't mind a short drive to pick up your SusieCakes, we would recommend you order from your local bakery where you'll have more delivery and pickup options instead of selecting an order for shipment.
They are hand made and shipped from one of our bakeries in Texas.
Storage and Serving Questions
To thaw the cake, place the wrapped cake in the refrigerator overnight (You can remove from the box keeping the plastic wrap and liner on the cake). Then, in the morning (at least 4 hours prior to serving), unwrap the cake taking off the plastic and the cake liner, and place at room temperature. If your celebration is days or weeks away, just put the cake wrapped in the freezer until the night before your celebration and follow the above instructions. Our cakes keep up to 30 days in the freezer! These serving instructions will also be included with the cake. It's critical to follow these instructions to ensure the you'll enjoy the premium quality of SusieCakes. Visit our Shipping Info Page for more information.
Once it's defrosted it's best enjoyed when you store the leftover cake at room temperature for up to 2 days. You can store in the cake box, Tupperware or a cake dome.
We do not recommend that you refreeze the cake.
Ordering Questions
At this time you can only order cakes to be shipped online. You cannot call a local bakery to place a shipment order.
If your delivery date is not showing as available we suggest selecting an earlier delivery date and following the serving instructions. The cake will be shipped frozen and can be put in the freezer upon arrival. The night prior to the celebration, place the cake in the refrigerator keeping the plastic wrap on the cake. Then, at least four hours prior to the celebration, unwrap the cake and place at room temperature. These serving instructions will also be included with the cake.
Because you will need to defrost the cake overnight, we suggest you order it at least 1 day prior to the celebration. However, to account for potential delays due to UPS or weather we would recommend scheduling delivery 2-3 days in advance to ensure the cake arrives in time for your celebration. The cake will be fresh for your celebration if you follow the serving instructions included in the box.
Of course! In fact we will hand write your card for you to give it a personal touch. You can add a note as part of the checkout process.
Product Specific Questions
We currently ship our two best-selling cakes, our Celebration Cake and our Old-Fashioned Chocolate Cake.
Yes, we plan to add more products in the future. Call us perfectionists but we like to test, test and test again before releasing new products for shipping because our goal is that the product quality matches the product quality of our bakeries!
Yes, you can add an inscription to our cakes. While, we’d love to write a novel on your cakes it just doesn’t fit – or look nice. The 6-inch cakes have a character limit of 30.
30 characters is plenty to say things like:
• Happy 75th Birthday Bartholomew
• Congratulations on Retirement
• Happy 1st Birthday Susie
• I love you to the moon & back
• Happy Anniversary Mom & Dad
• Thank you for everything
30 characters is plenty to say things like:
• Happy 75th Birthday Bartholomew
• Congratulations on Retirement
• Happy 1st Birthday Susie
• I love you to the moon & back
• Happy Anniversary Mom & Dad
• Thank you for everything
Our 6” cake serves about 6-12 guests. Keep in mind this cake is 6 layers so it tends to serve on the higher side of this estimate, but this will all depend on how you slice it!
Live Near a SusieCakes Bakery?
If you live near a SusieCakes we invite you to stop in to your local bakery where you’ll find a larger selection of products and a warm welcome from our Guest Service’s team.