National Shipping Menu

1
Made to Order
First, your cake is made to order and then promptly frozen to lock in freshness. We then use our custom designed food safe wrap liner to protect the cake followed by shrink wrapping the cake to keep it super fresh.
2
Perfectly Packaged
Next, we pack it with a custom designed inner cake box surrounded by decorative crinkle paper and we wrap the box in twine so the presentation of the gift looks amazing, including a hand written card.
3
Shipped Overnight
We then place the cake box into a custom fitted (and insulated!) branded shipping box and dry ice is added to keep the cake cool. Storage/serving instructions are also added to the box. UPS then picks up the box to get it to you the next day!
4
Delivered to Your Door
Your box will arrive on your doorstep. Handle the dry ice with care (using something such as oven mitts), place the wrapped cake in the refrigerator and follow the storage/serving instructions. Enjoy!

Shipping a cake requires a lot of attention to detail to ensure it arrives fresh and looks great! First, your cake is made to order and then promptly frozen to lock in freshness. We then use our custom designed food safe wrap liner to protect the cake followed by shrink wrapping the cake to keep it super fresh. After, we pack it with a custom designed inner cake box surrounded by decorative crinkle paper and we wrap the box in twine so the presentation of the gift looks amazing. We then place the cake box into a custom fitted (and insulated!) branded shipping box and dry ice is added to keep the cake nice and cool. Storage/serving instructions are also added to the box along with a handwritten card if that option is selected.

Please send us a message HERE to make any changes to your order. We will do our best to accommodate any changes, however, if the product has already been prepared or shipped we may not be able to accommodate your request. For national shipment orders, you must contact us 48 hours prior to the shipment date (for example, if you requested a Wednesday arrival of your cake we would be shipping it out on Tuesday which means we would need to know about any changes by 5pm on Sunday). If you would like to request a change please contact us with your order number, name, phone number so we can assist you.

At this time we are unable to contact your recipient prior to the shipment of the product. We suggest you select a date that you know they will be home since this is a perishable product. We are not responsible for packages delivered on time that are not taken care of properly (i.e. leaving it outside for days).

We will send your recipient clear instructions how how to store and serve the cake and they will also know who it's from if you select the option to include a hand-written card message.

We wil NOT include a receipt for the order in the box since many cakes shipped out are gifts!

To thaw the cake, place the wrapped cake in the refrigerator overnight (You can remove from the box keeping the plastic wrap and liner on the cake). Then, in the morning (at least 4 hours prior to serving), unwrap the cake taking off the plastic and the cake liner, and place at room temperature. If your celebration is days or weeks away, just put the cake wrapped in the freezer until the night before your celebration and follow the above instructions. Our cakes keep up to 30 days in the freezer! These serving instructions will also be included with the cake. It's critical to follow these instructions to ensure the you'll enjoy the premium quality of SusieCakes. Visit our Shipping Info Page HERE for more information.

If your delivery date is not showing as available we suggest selecting an earlier delivery date and following the serving instructions. The cake will be shipped frozen and can be put in the freezer upon arrival. The night prior to the celebration, place the cake in the refrigerator keeping the plastic wrap on the cake. Then, at least four hours prior to the celebration, unwrap the cake and place at room temperature. These serving instructions will also be included with the cake.

Because you will need to defrost the cake overnight, we suggest you order it at least 1 day prior to the celebration. However, to account for potential delays due to UPS or weather we would recommend scheduling delivery 2-3 days in advance to ensure the cake arrives in time for your celebration. The cake will be fresh for your celebration if you follow the serving instructions included in the box.

You cannot change the frosting type or color at this time, but you can add an inscription to your cake. While, we’d love to write a novel on your cakes it just doesn’t fit – or look nice. The 6-inch cakes have a character limit of 30. 30 characters is plenty to say things like: • Happy 75th Birthday Bartholomew • Congratulations on Retirement • Happy 1st Birthday Susie • I love you to the moon & back • Happy Anniversary Mom & Dad • Thank you for everything

Blueberry Pancake Cupcake

Congrats Grad Cake

Vanilla Celebration Cake

Nationwide Shipping Menu

National Shipping Menu

How it Works...

Made to Order

Perfectly Packaged

Shipped Overnight

Delivered to Your Door

Shipping Questions

Storage & Serving Questions

Ordering Questions

Product Questions

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