Collage of Team Members

Our Values

Every treat (cakes, cupcakes, cookies, etc.) represents someone’s special moment, and all those moments matter. Our standard operating procedures for each step of the process makes all the difference to our Guests and set us apart.


We are transparent, Guest-focused and real. When we ask you how your day is going or how we can make your day better, we mean it.


We anticipate our Guests’ needs and form a personal connection with them through engaging conversation.

Quality Obsessed

We do quality control checks on all our products. We would never serve our Guests anything that isn’t up to Susie standards.

Here's what the team enjoys about working at SusieCakes...

SusieCakes insight from Indeed based on 186 survey responses.

Bakery worker frosting red velvet cake layers

Clear sense of purpose

Susan and employee hugging in a bakery

Feeling of personal appreciation

Coworkers chatting and laughing in a bakery

Supportive environment

Our Benefits

Our bakeries are closed late nights and major holidays. In addition to a values-driven culture, our benefits program includes:

  • Heath Insurance

    Heath Insurance

  • 401(k) & FSA

    401(k) & FSA

  • Paid time off

    Paid time off

  • Pet rescue reimbursement

    Pet rescue reimbursement

  • Team member recognition

    Team member recognition

  • Progressive career opportunities

    Progressive career opportunities

  • Free cake & PTO on your birthday!

    Free cake & PTO on your birthday!

  • Free work shoes annually

    Free work shoes annually

  • Discounts on all of our baked goods!

    Discounts on all of our baked goods!

  • Bakeries closed on Thanksgiving Day, December 25th-27th & New Year’s Day

    Bakeries closed on Thanksgiving Day, December 25th-27th & New Year’s Day

In all my years as a manager I've never encountered a business quite like Susie Cakes. The leadership team is driven to be successful, driven to recover from the COVID shutdown, driven to hire the best and nurture people to become successful team members and eventually leaders. As a Leader my experience with SusieCakes has been eye opening, the day to day operation keeps you busy but in a great way. Your successes are celebrated and your failures are coached. The leadership team gives you all the tools to be successful and provides consistent feedback on what adjustments need to be made to operate at peak performance. I truly enjoy working at SusieCakes, and I'm sure if you give it a try, you will as well.
First off, I enjoy coming to work at SusieCakes every day. Some days are very busy, and you have to be up to the challenge, but in general I feel supported by management and fellow team members to accomplish whatever I need to in any given day. Tools are in place daily to help you. I enjoy interactions with our guests and making days better for them by offering the outstanding service that SusieCakes is known for. I like my "work family" and look forward to seeing them each day. I have acquired many valuable skills while working at SusieCakes from learning how to manage people and trouble shoot problems to professionalism and attention to detail!

...and did we mention we like to have FUN?

SusieCakes team celebrating a new bakery grand opening
Kitchen staff holding "#THANKFUL" signs
Bakers Decorating Cakes and Smiling
Baker presents a frosted cake.
Team huddle in a bakery.
Colleagues smiling at bakery event.
Baker icing a chocolate cake.
Cakes ready for delivery
women sitting outside susie cake shop
Group celebrating with a large check.
Two people smiling in the bakery.
Bakers posing with joyful expressions.


We are always looking for dedicated individuals to join our team! Submit your resume for general consideration or browse available opportunities.