SusieFavors is getting a makeover & will be temporarily unavailable starting 4/28/23
Scroll down so we can answer all your questions about the NEW rewards program, the timing and what this means for any earned points and rewards.
We have some exciting news!
We are in the process of designing a NEW REWARDS PROGRAM for our SusieFavor guests. The goal of this program is to make it easier to earn and redeem rewards both in the bakeries and online; and additionally, provide you more rewards choices.
These changes are the direct result of YOUR feedback and we are so excited to roll out our new program soon.
However, building a new program and app take some time and it will not be ready before the current program is discontinued on April 28, 2023. While the new program is ramping up, rest assured that your earned rewards and any points you have accumulated will be rolled over to the new program. You also have the option to redeem any outstanding rewards in your local bakery before April 28th.
Thank you for being a loyal Susie guest and for helping us to make our rewards program the very best it can be!
xx Susie
Questions You May Have:
The current program has some technological limitations that have frustrated our guests that will be resolved with a new program. Our new program will give our guests more flexibility when it comes to signing up, redeeming rewards as well as reward options!
Yes, and if you have any rewards you’d like to use before the program is “under construction” please do so by 4/28.
Yes!
Visit your local bakery during your birthday month and show your ID and you’ll get your free birthday slice.
The app will not be useful until we get our new loyalty program onboarded so hang tight and when we launch the new program app, it will be more user friendly and have capabilities such as being able to order online.
We anticipate late this summer. We will communicate this date once we know it.
We always love hearing feedback. Please email us at info@susiecakes.com