FAQs

Please wrap the entire box in plastic wrap and keep at room temperature (Do NOT refrigerate).

Because we bake without preservatives, we suggest enjoying your cupcakes the day they are purchased or the following day (stored overnight at room temperature).

This will depend on how you slice it but please refer to our guide below!

• 6” round – 6-12
• 9” round – 12-20
• Quarter sheet – 20-30

Buttercream cakes can be stored at room temperature. Cream cheese cakes should be refrigerated until four hours prior to serving.

All specialty cakes have a 3-4 day shelf life, whipped cream cakes have 2-3.

Check out this page here for all the details on your shipped cake including how to defrost it and serve it so it's at optimal freshness.

We have 5 items made without flour: our vanilla pudding, flourless peanut butter cookie, Susie’s nutty, Susie's Vanilla Cake (made without gluten) & flourless chocolate cupcakes. Many of these items are seasonal. There is gluten present in the bakery and other products, and we do share equipment among all products.

Not at this time.

At this time we do not have any sugar-free baked goods.

We have always baked entirely from scratch, using only the freshest and finest real ingredients – butter, eggs, sugar, flour, premium chocolate – which all have a higher caloric content than those made with artificial flavorings, sweeteners and preservatives (which we’d never use!). We are fully committed to not sacrificing size, flavor, or quality ingredients to simply reduce caloric count and are proud to provide only the best tasting products for your special celebrations!

Click here for Nutritional Information.

The most popular cake is Susie's signature Vanilla Celebration Cake. 6-layers of vanilla cake baked with colorful sugar confetti, filled & frosted with the signature retro-blue buttercream vanilla frosting.

Susiecakes is an old-fashioned bakery; we make our buttercream from scratch using real butter. Our buttercream frosting is found on cakes like our Vanilla Celebration Cake and Old-Fashioned Chocolate Cake. We also use a traditional cream cheese frosting on cakes like our Carrot Cake & Southern Red Velvet Cake.

YES! SusieCakes sells smash cake that are 4 inches. Smash cakes require a 24-hour notice and can be ordered online.

Before Covid you could find more items on our everyday menu, however, due to staffing shortages we had to (unfortuantely) remove some items from the menu to help streamline production. We have brought back some of these favorites for pop ups and seasonal offerings, and hope to one day return to the robust menu that we once offered. We appreciate your understanding and if there is anything you REALLY want to bring back just let Susie know and we will see if we can add it as a pop up soon! (Susie@susiecakes.com)

Just reset your password using your email address and you should be able to sign in and see any existing rewards or points. Sign in here and click on the link to request a new password or go to the app store, update the app and reset your password there.

The new loyalty program requires a birth year when you sign up for the program and requires that you are 18+ to join. If you did not have a birth year – the year 2000 was assigned. The birth year does not matter for SusieFavors, as long as the loyalty member is 18+. The month is the most important piece because your birthday reward is sent on the first day of your birthday month. If your birth month is incorrect, please contact us here to let us know. If you are under the age of 18 and should not be in our loyalty program, please contact us so we can delete your account.

If you did not sign in, but you used the email address associated with your account you should still accrue points when the order is picked up/delivered. If you forgot to give your phone/name/email when you went into the bakery you can take a picture of the receipt send it to us via the contact us page.

A free slice of birthday cake is added to your account on the first day of your birth month. For example, if you were born May 18 or May 10, you will get the free slice on May 1.This means that if you sign up for SusieFavors during your birthday month, you won't receive the reward until the following year as all rewards are sent out on the 1st of the month. ^st!

 First, verify you don’t see it by logging into the app and looking at the dashboard (as soon as you log in it’s the first screen!) to see if you see it there. Or, if you’d prefer not to use the app, you can log in online HERE. Once you log in you should see a summary of your account and see the birthday reward right there if you have it.

 Next, confirm under your account that the correct birth month is assigned to your birthday. You cannot change your birthday but if it’s incorrect please contact us here so we can adjust it.

 No, you do not earn point for national shipped orders as the ordering systems are separate. However, if you send us the receipt by sending us a message HERE we can add points for you. Rewards will not be able to be used on national ship orders.

We can usually guarantee most orders same day, however we have several products that require a 24-hour notice. In order to fully guarantee you get the cake you want, we accept orders up to 6 months in advance. Please contact the bakery location directly for details.

If you are ordering for shipping, keep in mind we ship Monday through Thursday for next day air and you can schedule up to 3 months in advance. You can order a cake to be shipped next day when you do so before 9pm ET/6pm PT.

Yes, we deliver locally (typically within a 5-10 mile radius of our bakeries).

At most locations you can place same day orders up until 5pm on most days of the year, however, we recommend ordering in advance of major holidays because sometimes same-day orders are not available at those times. In addition, not all products are available for same-day orders.

We currently ship select cakes to the continental United States (sorry Hawaii and Alaska!). Check out our cakes for shipment here and place your order online!

Our Celebration Specialist may be able to work with you on something custom, depending on what you want. Check out our latest cake decoration options here and contact us so we can work with you!

We accept Visa, Mastercard, Discover, American Express, Apple Pay, and Google Pay for local orders. Shipped orders accept all major credit cards.

The easiest way to place a bulk order may be through one of our team members at our Susie Support Center. Please contact us HERE and we will reach out to discuss and place the order for you.

We have a whole page dedicated to all your shipping questions located here. Please check out this page to get answers on everything from what SusieCakes ships, to when and how!

Please contact us here to make any changes to your order. We will do our best to accommodate any changes, however, if the product has already been prepared, shipped and/or delivered we may not be able to accommodate your request.

For local orders delivered or picked up from our bakeries our policy states to contact us 72 hours prior to the delivery or pickup date.

For national shipment orders, you must contact us 24 hours prior to the shipment date (for example, if you requested a Wednesday arrival of your cake we would be shipping it out on Tuesday and would therefore need to know about the cancellation by 5pm on Monday). If you would like to cancel please contact us with your order number, name, phone number so we can assist you.  Orders cancelled with less than 24 hours' notice may be eligible for a store credit. 

Please contact us here to make any changes to your order. If the change is for a same day order we suggest calling the local bakery and we will do our best to accommodate the request but changes on same day requests may not be possible.

At SusieCakes®, we create more meaningful connections by elevating milestones and turning everyday occasions into unforgettable memories; and we do this by baking the best-tasting timeless versions of your most loved desserts.

Of course! Please contact us to book a tasting and consultation.

The most popular wedding cake flavors for 2023 are Vanilla Confetti & Marble.

Our wedding cake prices vary. Please email weddings@SusieCakes.com with specific information to inquire about pricing.

Contact us HERE and we can help you customize your dream wedding cake. Check out some of the cakes we've created on our wedding page here HERE.

Yes! To find out more about SusieFavors and to join the program please visit THIS PAGE.

Yes! Gift cards can be purchased or redeemed for local delivery, pickup or in store orders (not national shipping orders yet, sorry!). You can purchase gift cards HERE.

From time to time we love to partner with brands that share our mission to connect through celebration so if you are one of those brands we would love to hear from you at susie@susiecakes.com.

SusieCakes does not franchise.

Susan Sarich founded SusieCakes in 2006 and remains the company CEO. To read more about Susan please visit this page HERE.

SusieCakes was founded in 2006 by Susan Sarich. The first location opened in Brentwood, CA and today there are over 25 bakeries throughout CA & TX and the company started shipping select cakes nationally in 2022.